In order to share information across your organization, OnTime stores all your company data in a central database server. The OnTime applications then synchronize themselves with this central data repository. Understanding how synchronization works in OnTime will equip you to see more fully how your data will mesh with everyone else's.

In this article

Manual Synchronization   Troubleshooting Synchronization Problems

Manual Synchronization

You can perform a manual synchronization with the OnTime server by clicking the Synchronize button from the toolbar.

Troubleshooting Synchronization Problems

If you have problems synchronizing your data with the OnTime server, the following suggestions and tools can help.

• Check the synchronization log for hints
  Each time OnTime synchronizes with the server, a log of that activity is generated which you can then review. There may be an indication in the log that an error occurred with a suggestion on how to remedy the problem. If this is the case, follow the directions given or consult your system administrator for further assistance with interpreting the information in the log. You may also choose to send the log to OnTime Technical Support personnel for further analysis. Further information on accessing synchronization logs is available here.
   
• Use the conflict manager to resolve concurrency issues
  When two people try to make a change to the same record at the same time this can cause a problem called a concurrency error. In such cases, it is difficult for a computer to know who's information should be saved and who's should be ignored. To help resolve such conflicts, OnTime's built in conflict manager can be used to view the differences and make an educated choice to fix the problem. Further information on using the conflict manager is available here.