With its intuitive interface, OnTime empowers
you to become more organized, efficient, and informed. No
training is required to be up and running since OnTime works
the way you work.
|
Feature |
Description |
Your Advantage |
|
Vehicle
Management
|
Vehicle management,
including maintenance tracking and vehicle
capability recommendations. |
There is one
less thing to worry about when you allow
OnTime to track your vehicles and their
required maintenance. When a scheduled mileage
or date is reached, you are notified that
a particular vehicle is in need of maintenance. |
|
|
Community
Support
 |
The OnTime
Community, with 24/7 access to forums, blogs,
and other community related tools. |
Easily share
ideas and ask questions of fellow couriers,
getting real world input on subjects such
as cell phones and courier technology in
general. |
|
|
User Management
 |
Management
tools for organizing drivers, dispatchers,
and managers. |
Whether they
are employees or subcontractors, take charge
of managing wages, automatically generating
time sheets, and enforcing permissions so
that users only have access to the features
and programs you approve. |
|
|
Customer
Management
 |
Comprehensive
tools that store your customer's contracted
rates, preferences, and history with your
company. |
Using price
sets, you can store contracted rates directly
in OnTime, making it easy for dispatchers
to create orders with the appropriate pricing.
Give customer's access to the OnTime customer
center, a web site giving them access to
dispatching tools, order history, and their
address book. |
|
|
Order Tracking
 |
The tracking
table displays every order in the system,
with the ability to sort, filter, and search.
|
View, in real-time,
the status of any order in the system. Reassign
packages on the fly to different drivers,
while OnTime takes care of all the necessary
notifications. View proof of delivery information
as it is captured in the field. Even cancel
orders in a smart way, allowing OnTime to
notify the appropriate people when such
an action takes place. |
|
|
Location
Management
 |
Organize all
addresses your company has either picked
up from or dropped off to. |
Generated over
time by your customers and dispatchers,
this list of addresses can be sorted and
organized to get a better view of your company's
reach. With the smart assignment feature,
OnTime can even recommend the zones that
these addresses fall into, making it possible
for customers to get real-time pricing quotes
later on. |
|
|
Zone Management
 |
Create a master
list of zones served by your company. |
Associate one
or more zip codes with a zone and OnTime
can start recommending zones for locations
to dispatchers. |
|
|
Route and
Presence Scheduling
 |
Configure routes
that consist of routine, scheduled pickups
and indicate when and where a driver will
be during certain periods. |
Offer customers
lower rates on routine pickups scheduled
in advance. OnTime will plot out the driver's
route and suggests the proper order to visit
locations. Noting what zones or regions
a driver will be in at certain time periods
allows OnTime to suggest the most appropriate
drivers to the dispatcher when creating
a new order. |
|
|
Price Sets
 |
Maintain the
prices charged to customers and the wages
paid to employees and subcontractors. |
Price sets
offer a virtually unlimited number of pricing
configurations, allowing you to set up pricing
exactly the way you want it. Even store
details of a specific customer's contracted
rates. Now the dispatcher no longer needs
to guess at prices charged to a given customer;
OnTime will simply calculate it. |
|
|
Reporting
and Analytics
 |
Meaningful
reports work off on your live data, giving
instant access to your company's standing. |
With new predefined
reports being added all the time, you have
easy access to reports that show valuable
information. For example, a summary of customer
activity during a particular period is a
report that can be utilized in billing.
Any of the reports can also be saved as
PDFs, Excel spreadsheets, web pages, or
text files. |
|
 |
|
Feature |
Description |
Your Advantage |
|
Driver
Tracking
 |
See at a glance
which drivers are currently clocked in,
where they are at, what assignments they
have queued up, when they last interacted
with the system. |
Knowing the
status of field personnel allows the dispatcher
to make more informed decisions as to who
should receive new orders. This evens the
load and allows your company to run more
efficiently. |
|
|
Messaging
 |
Send messages
to the built in messaging system, SMS text
message, email, and Microsoft Exchange accounts. |
Communication,
in real-time, is an important factor in
successful execution of orders from beginning
to end. OnTime gets messages to drivers
quickly and via the method you prefer. You
also get confirmation when the driver reads
the message. |
|
|
Order Entry
Console
 |
Easy to navigate
order entry panel makes it possible to quickly
and accurately enter orders, for any dispatcher. |
Every customer
has unique needs including pickup/drop off
points, pricing, notifications, and options.
Why make your dispatcher remember all of
these? With OnTime, the manager sets up
a customer one time with all of these specific
needs. When a dispatcher starts to type
in the customer's name, auto complete takes
over and suggests a matching customer. When
the customer is selected, the customers
profile is loaded and all unique requirements
are set. Your dispatchers will be informed
and can offer a much higher level of service
to the customer. |
|
|
Order Tracking
|
The
tracking table displays every order in
the system, with the ability to sort,
filter, and search. |
View, in real-time,
the status of any order in the system. Reassign
packages on the fly to different drivers,
while OnTime takes care of all the necessary
notifications. View proof of delivery information
as it is captured in the field. Even cancel
orders in a smart way, allowing OnTime to
notify the appropriate people when such
an action takes place. |
|
|
Community
Support
|
The OnTime
Community, with 24/7 access to forums, blogs,
and other community related tools. |
Easily share
ideas and ask questions of fellow couriers,
getting real world input on subjects such
as cell phones and courier technology in
general. |
|
|
Time Clock
 |
Dispatchers
and drivers can clock in and out using the
OnTime programs, allowing the system to
track exact time, mileage driven, and orders
processed. |
Used in combination
with the powerful wage calculation tools
in OnTime, the system can calculate the
exact wage a dispatcher or driver will receive
in any given period. This makes payroll
a breeze and will adapt to any pay period
schedule: once a week, once a month, or
every other Friday. It doesn't matter, OnTime
will give you the exact calculations you
want. |
|
|
Status
Color Coding
 |
In various
views, color coding is used to visually
indicate when an order is past due or is
coming up. |
Color coding
makes it easier for users to quickly see
urgent items and prioritize others. Lead
times are adjustable and the colors are
customized by you. |
|
|
Customer
Profile Retrieval
 |
Type in a customer's
name and instantly get back price contracts,
delivery point history, and notification
preferences. |
A history of
locations a customer has picked up or dropped
off to in the past is a handy shortcut for
the dispatcher since most orders are between
a limited number of locations. Price contracts
are also listed for the customer and since
there are no limits to the number of contracted
rates you can have with one customer, you
can confidently offer several levels of
service. |
|
|
Customer
and Address Search
 |
Lookup a specific
customer or address from the global database. |
Finding customers
or address locations is a breeze using the
lookup pane. Now dispatchers can find the
correct entries even if the customer doesn't
know the exact information. |
|
|
|
|
Feature |
Description |
Your Advantage |
|
|
WAP Enabled
Phone Support |
Support for
all major WAP (Wireless Application Protocol)
specifications. |
You can be
confident that OnTime will work with your
existing WAP enabled phone. And support
for GSM and CDMA networks means you can
use OnTime Mobile with any major cell provider
in the country. With even "free" cell phones
coming with WAP features today, this is
a very cost effective way of extending OnTime
services into the field. |
|
|
Pocket
PC
 |
Support for
Microsoft Windows Mobile 2003, 2003 SE,
and Mobile 5 platforms. |
Experience
the fullest OnTime Mobile experience by
using a Pocket PC or Pocket PC Phone Edition
device. Enjoy the ability to work offline,
capture digital signatures, and communicate
with dispatchers. This platform offers the
richest set of features and empowers drivers
with the information they need no matter
where they are. |
|
|
Order Notification
 |
Orders are
put into two queues for driver review: assigned
and unassigned. |
If a dispatcher
assigns an order to a specific driver, that
driver will be notified and the order will
appear in his assigned queue. Orders dispatched
without assignment of a driver are put into
the unassigned lot where drivers themselves
are given the opportunity to accept an order.
A driver can also return an order to the
unassigned queue for other drivers or the
dispatcher to reassign. This gives your
business the ability to be flexible in your
approach to order assignment, which is how
it needs to be in the real-world. |
|
|
Customer
Lookup
|
Lookup a specific
customer global database. |
Finding customers
is a breeze using the customer search. Drivers
can find details on any customer online
or offline. |
|
|
Unassigned
Order Queue
|
By not assigning
a driver to an order, the order is put into
the unassigned queue. |
There are times
when it is not possible to assign a driver
to an order in advance and there are times
when a driver cannot accept or complete
an order. OnTime handles this with the unassigned
queue, where orders can be put for reassignment
by a dispatcher or where another driver
can accept the order. |
|
|
Time Clock
|
Drivers can
clock in and out using the OnTime programs,
allowing the system to track exact time,
mileage driven, and orders processed. |
Used in combination
with the powerful wage calculation tools
in OnTime, the system can calculate the
exact wage a dispatcher or driver will receive
in any given period. This makes payroll
a breeze and will adapt to any pay period
schedule: once a week, once a month, or
every other Friday. It doesn't matter, OnTime
will give you the exact calculations you
want. |
|
|
|
Digital
Signature Capture |
Recipients
can sign directly on the device, instantly
capturing the signature and entering it
into the system. |
When using
a Pocket PC compatible device with a touch
screen, recipients can sign on the screen
after which the driver enters the name of
the person. This proof of delivery information
is now sent back to the system where is
can be viewed, in real-time, by managers,
dispatchers, and even customers. This real-time
approach to order data and proof of delivery
will impress your customers and increase
satisfaction. |
|
|
|
COD Notification |
Be notified
when a COD (cash on delivery) is requested. |
COD can be
applied to when an order is picked up or
dropped off. The appropriate notification
is displayed to the driver so they know
when the collection should take place and
the total amount. |
|
|
|
Real-time
Data Access |
Maintain the
prices charged to customers and the wages
paid to employees and subcontractors. |
Having access
to order and customer data in real time
empowers your business to run in an on-demand,
flexible manner. This reduces the need to
voice communication. And since most OnTime
Mobile operations include a confirmation,
your team can be sure that members are doing
what they need to be. |
|
|
|
|
Feature |
Description |
Your Advantage |
|
|
Customer
Center Web Site |
A customer
portal that is ready "out of the box" for
addition to your existing web site. |
Add tracking,
dispatching, and other features to your
existing web site that your customers will
love. Because it is part of the OnTime System,
the web site is updated in real-time, so
your customer's will enjoy a much higher
level of service. |
|
|
Address
Book
 |
Customers can
add their own list of addresses, making
it easy for quick dispatching to common
locations later on. |
Customers save
time by only adding addresses for drop off
and pick up locations once. Dispatchers
can see these same addresses when bringing
up a customer's profile in OnTime Dispatch,
making it much quicker to enter common locations. |
|
|
Order History
 |
Customers can
see a detailed summary of all orders placed
within specific time periods with your company. |
Eliminate billing
questions by allowing customers to see detailed
views of all orders placed with your company. |
|
|
Order Tracking
 |
Allow customers
to view the current status of all open orders. |
Customers can
see, in real-time, the status, driver, recipient,
drop off time, and other proof of delivery
information including recipient signature. |
|
|
Customer
Dispatching
 |
Allow customers
to dispatch on their own, creating orders
directly on your site. |
For customers
who want to schedule pickups and create
orders themselves, OnTime allows them to
do just that through the customer center
web portal. With validation to prevent mistakes,
you can be confident that the orders enter
by your customer are viable and the customer
will feel assured that there is a solid
system handling their order. |
|
|
|
Customizable
Site |
Based on master
page technology, the customer center can
be customized to match the design and layout
of your existing web site. |
With OnTime,
you can embed the customer center directly
into your site while matching the exact
design of your existing site. Instead of
providing a link to another site to offer
tracking services to customers, your customers
will feel more comfortable in your customized
customer center. This will improve your
image and raise customer satisfaction. |
|
|
|
Extensible
Platform for Site Integration |
With WSDL compliant
web service APIs, total integration becomes
an option. |
OnTime is a
flexible system that lets you do the things
your company needs. If there is a special
need on your web site, you can extend the
common functionality of OnTime through the
web services exposed. OnTime is a scalable
platform that will grow in all directions
with your business. |
|
|
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