Overview
Provide sales information and support for your
customers instantly via your web site with Vesigo's live
support option. Live support allows a customer or
potential instantly text message personnel in your
company and request information or support. This is an
important part of any company's web site and is expected
by many users.
To see the customer's experience in
action, see how Vesigo Studios employs live support
here:
Sales
With live support you can push out invitation to people
surfing your pages, offering them further information.
This gives your company a good first impression as one
who will respond instantly to the needs of its
customers.
Support
Save time and resources by offering support via the live
support option. Customers can text message their problem
and receive informative answers or links that will
correct the problem. Canned replies and the ability to
push out links make it quick to reply to customers with
common questions.
Administration
Managers will enjoy the reporting features of live
support, seeing transcripts of conversations helping to
ensure quality of service. With full support for
departments and roles, assign personnel to sections of
the web site who will be in the best position to answer
questions accurately.
|
Vesigo Live Support
Services Prices |
|
Service |
Price |
Frequency |
| Setup |
$49.95 |
One time charge |
| Site Hosted by
Vesigo |
$39.95 |
Per month |
| Site Not Hosted by
Vesigo |
$49.95 |
Per month |
|
Contact Vesigo Studios
for information on setting up live support on your
Vesigo hosted web site today. |
|
Users get a clean, fast chat
window without any messy ActiveX controls to
install.
If no one is available to chat
with a visitor, they can leave a message using
the contact form.
Employees are alerted to
visitors and requests for a chat, which they can
chose to accept, reject, or transfer.
Employees are given all the
tools they need to carry on an effective chat. |
